Ofwat’s Service Incentive Mechanism (SIM) has focused minds on improving customer service. However, the need to cut costs and improve capital management is no less pressing, and may seem incompatible with better service. We provide consulting and IT services to the world’s top ten utility organisations, and six of the UK's biggest water companies. We are also a trusted partner to some of the top names in customer experience across other sectors. Therefore, we are ideally placed to help you achieve service improvements and financial savings simultaneously.
Benefits of our water services
Deployment, Maintenance and Supervision of Radio Water Meters
Our solutions for the water industry are built on practical experiences with water companies. They also draw on the best of our experiences across other industries around the world.
Capgemini is already helping many of the UK’s largest water companies to tackle the challenges and opportunities of SIM.
Our solutions include:
- Channel management transformation
- Contractor management
- Plant operations
- Work optimisation
- Credit management
- Accelerated SAP water solutions
Our approach to implementing such solutions is collaborative to a degree that sometimes surprises our clients.