Smart meter network operations

Experience reduces risk

We provide smart energy services to over 75 global utility clients representing 113 million metered customers actively engaged in smart energy programmes. 

Smart Meter Network Operations

Don't let disruptive forces disrupt your business

The adoption of smart devices into the home and grid network presents tremendous opportunities and challenges to utilities. There are three fundamental disruptive forces facing utilities today:

  • Modernising the grid to manage demand for energy better
  • Power generation shifting from centralised to decentralised supply and delivery models
  • The power industry adapting to become more efficient, customer-responsive and environmentally sustainable

To meet these challenges, you need to rethink your business operation models and embrace new technologies. These will transform how you do business and interact with your customers for the better.

Practical, working smart energy solutions

Our smart energy solutions include:
  • Meter deployment, orchestration and smart meter network operations
  • Systems implementation and integration for new meter network, collection and data management technologies
  • Legacy enterprise system modifications triggered by new smart meter infrastructure
  • Demand response management systems
  • Customer experience and communications (portals and All-Channel Experience):
  • Programme management and governance services
  • Telecommunications, network operations and engineering design
  • Mobility and workforce management services
  • Business process transformation and change management
  • Testing and quality assurance
  • Process automation and operations using our Smart Energy Services platform
  • Smart grid programmes:
    • Distribution management systems implementation and operations
    • Micro grid energy resource management solutions
    • Grid management reliability and asset management improvements
    • Network optimisation for information collection and performance
    • Electric vehicle infrastructure and management
    • Renewable energy management
    • Security and theft solutions
    • Sustainability services including carbon footprint monitoring, accounting and auditing

Leader in smart grid and advanced metering infrastructure

Capgemini has an unequalled track record of successful innovation and delivery in the utilities industry. We support you and your customers by delivering sustainable energy efficiency and environmental solutions – transforming utility operations and customer fulfilment. 
We are directly managing mass deployment programmes for over 23 million smart meters worldwide

Based on our global experience, we've created a SES knowledge library to drive the highest quality of service and maximise value for you. This is a formalised, structured repository of proven artefacts, programme deliverables, processes, test cases, use cases, templates, models and reports to let you leverage leading practices for your needs.

That means you benefit from a rich toolset including:
  • Capgemini’s SES process toolkit
  • SES IT reference architecture
  • SES testing framework
  • SES training framework
  • SES governance plan
Furthermore, you benefit from our longstanding relationships with an ecosystem of technology partners that includes: Alstom, GE Energy, Itron, Landis+Gyr, Oracle and SAP.

Our client successes include: BC Hydro, Hydro One, Southern California Gas Company, Fortum, E.ON and Stedin.

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