Seamless Customer Engagement

Building human loyalty through seamless 1:1 personalized engagement, which exploits digital innovation

Latest Insights

Gain from the real-world insights of our experts to drive seamless customer engagement and long-term loyalty.
Building immersive retail experiences
Point of View

Building immersive retail experiences

Explore how the physical store fits into a technology enabled shopping journey

Explore how the physical store fits into a technology enabled shopping journey and how the rise of new types of in-store innovations can help to bridge the gap between online, mobile and in-store.


We help you design a bespoke solution for developing a progressive customer understanding, which is crucial for earning long-term human loyalty based on reciprocity, recognition, rewards and respect.
Our offer helps retailers put their customers at the heart of their business, enabling them to deliver seamless and personal interactions to customers, leading to increased loyalty

SCE for Retail

Our customer-centric approach help you to devise a transformation strategy that supports customer engagement and loyalty programs

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We partner with leading technology providers to help you with some of the key building blocks of a seamless customer engagement solution

CRM and CX with Oracle

Brand loyalty means providing customers with a seamless experience every time. High-performance solutions from Oracle make that happen

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Client Stories

Success with our clients

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Capgemini helps European global fashion retailer create an engaging customer experience for its connected customers

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Capgemini enables a leading restaurant chain to offer personalised digital media experience to its customers

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Boulanger kick-starts its big city stores with exciting new concept: Virtual walls that showcase Its entire product portfolio and more

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Kiabi SMACK: a Big Data project from A to Z

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Technology is transforming the retail sector and with it the expectations of consumers

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HEMA empowers employees with anytime anywhere access to its unique portal

Join the Conversation

Connect with our experts to know more about Seamless Customer Engagement