World Insurance Report 2014: key takeaways

| Interview

Featuring data from over 15,000 customers worldwide and nearly 100 insurance executive surveys, the World Insurance Report 2014 from Capgemini and Efma reveals that enhancing customer experience has a direct impact on insurers' profitability.

Given the increasing demand for internet and mobile channels in insurance, digital transformation is an effective way to create positive experiences and to secure customer loyalty and, ultimately, insurers' profitability.