Improve customer value by delivering a seamless digital customer experience
Capgemini’s Customer-Centric Digital Platform is based on intelligent Business Process Management (iBPM). It can help utilities maximise their return on investment by giving them a single platform to integrate their customer-facing business processes with their internal operational processes. The Customer-Centric Digital Platform unifies customer-facing contact centres, social media apps or mobile/web channels with internal business processes such as meter-to-cash.
Using the example of Bob, a fictitious customer, this animated video shows how the Customer-Centric Digital Platform brings value to utilities.