Transforming business-to-business customer relationship management with SAP’s cloud-based solution

| Client story

NATS, the leading air navigation services specialist, in collaboration with Capgemini, is the first organisation in the UK to implement the SAP Cloud for Customer solution. As a result, employees can access advanced functionality via mobile devices anytime, anywhere, dramatically improving sales processes. 

NATS is already realising substantial business bene­fits, including: halving the time taken to produce monthly reports, with immediate savings in time and effort – a big step forward in terms of transformation of data quality, visibility and reporting; improved control and reduced costs resulting from work‑flow automation; a modern UI capability across device; and better-informed decision making through self-service dashboards linked to Outlook, increasing the ef­ficiency of the business development team

Gavin Walker, CIO for NATS, said: "This project has gone extremely well, and the part I am most proud of is how it demonstrates that, with the business,We can deliver leading-edge services in a very cost-effective, collaborative and innovative way."