Leveraging intelligent business process management to reinvent business operations in financial services

| Point of View

Financial institutions face a very complex business environment which includes multifaceted decision-making, increasing data volumes, emerging regulatory requirements and rapidly changing customer expectations. Traditional business process management solutions lack the agility, process visibility and real-time decision-making capabilities to address these challenges – a limitation that has driven the evolution of intelligent business process management or iBPM. This paper explores capabilities and drivers of iBPM and analyses key challenges to adoption for banks and insurance companies.