The partner outlets were limited in number and wanted to offer more flexibility and mobility to handle mammoth volumes. To maintain consistency in the quality of delivery services, a mobile solution was considered, that would free up physical desk space and allow multiple transactions in real-time.
The mobile application is based on a Windows Mobile 6.5 operating system and consists of a rugged handheld device, the Motorola MC65. The solution is a lightweight mobile version of the current system – Pablo – that is used by the partner outlets. The solution communicates with the Pablo system through a wi-fi network and a Pablo system API. The devices can be controlled remotely through a device management system called SOTI.
The communication is established through multicast messages sent out by the Pablo system API and received by the mobile application. The mobile application acts as a "dummy client" with only temporary information storage. The application sends requests to the Pablo system API in order to get system backend information.
The mobile solution is faster by about 10 seconds per interaction than the previous, stationary one. Considering the huge number of interactions during peak seasons, this time saving translates into a substantial boost to profit margins.
With the new mobile application, Capgemini has helped PostNord successfully leverage the Scrum methodology, where a focused development team reaches a common goal through cross-competency collaboration and team work.
PostNord has digitally transformed its workforce to brace for a spike in volume of e-tradables.