Digital technologies have penetrated all aspects of the lives of retail banking customers including the way they search, evaluate, purchase, consume, and recommend banking products and services. With ever-increasing adoption of mobile devices and social media, banks are reevaluating how branches fit in a digital world.
Capgemini’s IHOST is a suite of digital solutions for branch transformation which enables banks to offer easy and intelligent omni-channel banking to customers. IHOST helps banks optimise the branch processes, improve the efficiency of bank staff, enhance customer engagements, and deliver a unified experience across all customer touchpoints. The solutions in IHOST can be implemented for customers using a handheld device, bank branch services for teller needs, sales personnel enablement for discussions and cross-sell, or unmanned promotions and kiosks.