Harnessing mobility: how mobility acts as an enabler for digital transformation


Organisations are not leveraging the full potential of mobility.

Capgemini Consulting research with the MIT Centre for Digital Business on digital transformation showed that only 8% of companies are using mobile technologies to transform their customer experience, and 14% for operational processes.

We also conducted a separate study to understand the extent of usage of mobile technologies for 80 leading companies across sectors and the impact of this usage on their end-users. Our study reveals that only 18% of companies are in the advanced stage ('Top Performers') of mobile maturity.

'Top Performers' offer feature-rich mobile apps, adopt organisation-wide mobility and continuously focus on improving mobile capabilities through investments and strategic alliances.