The eGovernment Benchmark 2016 [insert direct link pdf report] evaluates the priority areas of the eGovernment Action Plan 2011-2015. The latest research shows that while European governments succeed in gradually bringing more services online, they should put more emphasis on developing eGovernment services that truly empower citizens and businesses. These services should be:
- Online available – in 60% of services information and/or a transaction can be done online
- Mobile friendly – at the moment, only 1 in 3 public websites is easy to read and navigate on a mobile device
- Online and easy to use – though more services are brought online, the user experience is not advancing
- Transparent – only in half of the cases, governments provide sufficient information about how a service is delivered
Building digital capabilities can bring acceleration and help governments deliver on the potential of digital.