CHEP is the leading provider of pallet, container and crate pooling services for the world’s largest supply chains. The company provides tailored solutions to meet the unique business requirements of customers across multiple domains: aerospace, automotive, chemical, consumer goods, fresh food and manufacturing. A member of the Brambles Group, which provides pooling solutions across 54 countries, CHEP strives to bring strategic value by procuring products and services efficiently, ethically and with quality through the use of strategic partnerships.
In order to track movement of its assets, CHEP currently uses an online tracking tool based on SAP portal technology. With this tool, every time a transaction is initiated, CHEP’s customers would need to log in to one of the systems (online or offline) and submit the transaction. For CHEP, capturing these transactions in a timely manner is paramount, along with knowledge of the whereabouts of each asset. This information helps the company and its customers to accurately calculate fee payments.
In order to increase efficiency and optimise revenue opportunities, CHEP decided to explore asset management strategies by building a cross-platform mobile application.
Working with Capgemini, CHEP leveraged mobile technology and smart fulfilment models to improve the end-to-end customer experience. Capgemini built the mobile application end-to-end using the Software AG mobile suite, which provides a cross-platform development environment. Software AG also provided an online mobile device management solution, Appfresh, which was used for both device management and application deployment.
The mobile application allows users to track CHEP assets through the creation of transactions, and also to track their statuses. The mobile application, built for iOS and Android platforms including iPhone, iPad, HTC, and Samsung devices, works in an offline–online manner. In the absence of a mobile network, the application allows users to input transaction data, and when mobile connectivity is available transactions are synced with the network.
The initial trials have provided CHEP with visibility into asset transactions as and when they occur – in real-time. Users, both within and outside CHEP, now have a user-friendly tool that helps them track and monitor assets. The mobile application pilot has opened up a whole new window of opportunity for CHEP in its pursuit to simplify the critical and complex activities in its supply chain lifecycle. This gives the business greater visibility and insight, enabling better decisions, and cultivates satisfaction and customer loyalty while optimising revenue opportunities.