Capgemini and Tokio Marine HCC create a milestone in the London insurance market

| Press release
Create a Milestone in the London Insurance Market London – January 18, 2017 -- Capgemini, a leader in consulting, technology and outsourcing, and Tokio Marine HCC’s international operations, a leading London Market and Commercial Lines Insurer, announced today the successful deployment of the first phase of Tokio Marine HCC’s policy and claims administration platform using the Pega systems software and Sequel Business Solution’s underwriting and claims administration systems. The new architecture will eventually replace the nine policy and claims administration systems and five custom front-end customer interaction portals with a single architecture that provides enhanced capabilities for Tokio Marine HCC’s lines of business in the London Market and for the various commercial lines written in the UK and internationally. Capgemini and Tokio Marine HCC also signed a three year extension to their framework agreement that underpinned the delivery and included project governance, project management and Pega software development.

The first phase of the implementation covered the lines of business operating in the London Market and included full data migration, integration and reconciliation with downstream systems and agreement and implementation of new ways of working.  The implementation was completed jointly with an aggressive schedule and marks a critical milestone for Tokio Marine HCC given the size, complexity and sophistication of what has been delivered.

“Tokio Marine HCC had an innovative vision that they could replace their complete legacy General Policy Administration Systems and to execute the first phase of this plan in less than 12 months. Capgemini supported this vision, and working with the Tokio Marine HCC team, helped enable this business transformation,” said Simon Parker, Vice President Insurance, Capgemini.  “Through this deployment, the insurer was able to realise immediate benefits in reduced time to market and cost savings while leading the London insurance market in innovation.”

“We appreciated Capgemini’s guidance through the whole process of system delivery, initially helping us with the architectural selection process and then system selection and delivery. Our solution is relatively unique with the Pega software delivering the flexibility to handle our diverse underwriting as well as Sequel Business Solution’s underwriting and claims software delivering core policy administration and control,” said Nick Hutton-Penman, Chief Operating Officer, Tokio Marine HCC in London. “We are now taking the foundation achieved by delivering Phase 1 of the program and using it to deliver four further phases at which point our legacy systems will have been rolled into one common architecture. At this point we believe that we will be in a relatively unique market position and will be able to scale the platform and react better and faster to market changes.”

Through this deployment, Tokio Marine HCC implemented the Pega 7 Platform and the Pega Underwriting for Commercial Lines Insurance application. The Pega 7 platform is a single unified platform containing elements required to build or modify enterprise applications at significantly faster speeds than conventional software development typically requires.The Pega Underwriting for Commercial Lines Insurance application uses a lifecycle approach to underwriting allowing insurers to control and expedite the underwriting process across the organisation.  

To learn more about Capgemini’s insurance practice, visit www.capgemini.com/insurance or contact us at insurance@capgemini.com

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