Virgin Trains has renewed its mainframe-to-desktop IT outsourcing contract with Capgemini UK plc in a multi-million pound contract for the three-year period to 2013. The contract is a further renewal of a relationship between the two companies that started in 1999, making it one of the longest-running IT outsourcing contracts in the UK.
Capgemini will manage the entire IT infrastructure that supports core business-critical systems at Virgin Trains, including financial and key operational systems such as train and crew scheduling and rostering, and the catering management system. The systems are based on over 100 Virgin Trains network servers that are now located in two Capgemini secure data centres in Rotherham, Yorkshire. The contract also includes desktop and laptop management and support services for approximately 1,000 Virgin Trains staff at 42 locations across the UK, based on a dedicated team at a Capgemini service centre in Inverness.
Virgin Trains says that the decision to renew its existing contract, taken after a formal review of competitive bids from other leading IT vendors, reflects the high quality of the service delivered to date by Capgemini, its cost-effective proposals, and its proven commitment to effective innovation and to a fully collaborative partnership role in the relationship.
Francis Jellings, Head of IT at Virgin Trains, said: ‘We continue to be impressed by the quality of the Capgemini people working with us and by their ability to work in full collaboration with our own teams. They have an excellent appreciation of our business and IT needs and I am pleased that we are to work with them for a further three years.’
Capgemini has recently completed a number of important IT projects at Virgin Trains, including a major transformation of its desktop and laptop environment, involving new hardware and a migration from Lotus Notes to the latest versions of Microsoft Exchange and Microsoft Office, which has significantly boosted staff efficiency and productivity at the train company.
David Corr, Account Director for Virgin Trains at Capgemini UK, said: ‘We have constantly applied a policy of continuous improvement to all aspects of our work for Virgin Trains, with advances in technology and service levels, and we are naturally delighted that our efforts have been rewarded with a further contract period.’
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2009 global revenues of EUR 8.4 billion and employs 90,000 people worldwide.
More information is available at.
Capgemini Outsourcing Services (OS) draws on the expertise of more than 25,000 employees to manage, innovate
and improve the IT systems and business processes of its clients. Capgemini OS
offers a full spectrum of services including Applications Outsourcing, Infrastructure
Outsourcing, Business Process Outsourcing and Transformational Outsourcing.
For more information: http://www.capgemini.com/services/outsou rcing/
Rightshore® is a trademark belonging to Capgemini.
Capgemini UK plc
Tel.:+44 (0)870 238 2491