The Hovis Division of Premier Foods, the UK’s largest food producer, is targeting improved customer service and reduced waste following a transformation of its supply chain carried out in collaboration with Capgemini UK plc. The new solution, which is currently being rolled out across all 23 Hovis bakery sites, will provide traceability for every batch of bread baked across the entire end-to-end manufacturing and distribution supply chain.
Premier Foods says that key benefits of the new solution, which will be fully implemented by the end of 2010, include better customer service, with improved accuracy of order fulfillment, and an improved visibility of supply chain performance. The nationwide rollout of the new solution has now started following a successful pilot programme involving three Hovis sites.
The project to develop and prove the new supply chain solution was led by a team of Capgemini SAP and supply chain specialists working closely with Premier Foods’ staff, with SAP, who provide the core technology underpinning the solution, and with barcode scanning specialists Zetes.
Phil McCallum, Director of IT and Infrastructure at Premier Foods, said: “The traceability solution we are implementing will deliver important benefits, including improved customer service and reduced waste. We have been pleased with the expertise Capgemini has provided in this transformational project.”
Capgemini was selected to lead the supply chain project, which started last year, because of its long and successful relationship as a principal IT infrastructure partner to Premier Foods, and because of its expertise in SAP technology and supply chain best practice. Other factors included Capgemini’s capabilities in rapid application development and its provision of cost-effective solutions based on its Rightshore® global delivery model.
The solution automates many processes previously carried out manually, and utilises the inventory management, warehouse management, sales and distribution functionality of SAP, integrated with bar code scanning devices and software from Zetes to track the product off the production line and across the primary distribution supply chain, providing full visibility and control.
Anthoula Madden, Vice President for Consumer Products at Capgemini said: “This is a very important project for Premier Foods, introducing full track and trace capability across the Hovis sites. The benefits to the business are considerable and should result in improved customer satisfaction. Bringing together the right technical solution has required strong supply chain expertise and SAP capabilities. We have been working closely with Premier Foods, SAP and Zetes to make the solution work end-to-end in an integrated manner to deliver value to the client.”
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business Experience. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2008 global revenues of EUR 8.7 billion and employs 90,000 people worldwide.
More information is available at www.uk.capgemini.com.
Rightshore® is a trademark belonging to Capgemini.
Capgemini UK plc
Tel.:+44 (0)870 238 2491