Britain’s Forensic Science Service reports a significant increase in efficiency and cost-effectiveness across its key operations following the completion of three major computer projects carried out in collaboration with its prime IT partner, Capgemini UK plc.
The work involved a comprehensive upgrade of the organisation’s core SAP system, a new costing and monitoring system to enable the FSS to track the cost and progress of forensic assignments quickly and accurately, and a new management information system for better visibility of customer service and financial outcomes.
The FSS says that the new systems are essential to enable it to retain and reinforce its position of leadership in the increasingly competitive UK market for forensic services, and to support its aim of becoming the leading provider to criminal justice agencies worldwide. The FSS, a government-owned company, is the market leader in the supply of forensic services to police forces in England and Wales and has a global reputation for excellence in the development and deployment of new and advanced techniques. It pioneered the use of DNA technologies and paved the way for the establishment of the world’s first DNA database, launched in April 1995.
Mark Lowther, Director of Information and Communications Technology at the FSS, said: “Capgemini’s sparkling expertise in SAP technology has given us a new level of control over the cost and progress of every investigation we undertake, enabling us to become more efficient and competitive, and to provide even better service to our customers. The success of our new IT reflects the ability of the Capgemini team to appreciate our business needs and to work closely with us, and I am delighted that we are continuing to work with them on other projects.”
Capgemini won the contract for the approximately £3 million programme of IT work at the FSS in 2007 following a competitive procurement that involved more than 20 national and international bidders. The FSS says that Capgemini won the competition on its cost-effective proposals, its ability to provide evidence of completing major SAP projects successfully, its collaborative approach, and its deep experience of the UK criminal justice sector.
John Cook, Account Director for FSS at Capgemini UK plc., said: “Working with the FSS to make its crime-busting work yet more efficient has been an exciting experience for the Capgemini team, and I am delighted that the major projects to date have all been completed successfully, and on time and in budget. Our joint success on these projects has been the springboard for further collaborative efforts taking place between our organisations.”
The Capgemini upgrade involved a transition from SAP R/3 to SAP ECC6.0, resulting in systems used daily by some 1,200 of the FSS’s 2,000 employees at its laboratories across the UK. The Capgemini team was based at the FSS HQ in Birmingham and the work involved the use of Capgemini’s Rightshore® delivery model, with development staff from India working in Birmingham subject to stringent security controls.
Capgemini is continuing to work on IT projects at the FSS. Current assignments include a new IT-based system to improve the efficiency of tracking exhibits along their journey from crime scene to courtroom, and a new strategic business and financial planning system.
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business Experience. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2008 global revenues of EUR 8.7 billion and employs 90,000 people worldwide.
More information is available at www.capgemini.com.
Rightshore® is a trademark belonging to Capgemini.
Capgemini UK plc
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