Leading bus operator Arriva London has signed a ten-year extension to its IT support contract for the period 2009-2019 with its IT partner Capgemini UK plc. Under the outsourcing contract, which renews an earlier long-term contract between the two companies, Capgemini will support the IT systems which underpin Arriva’s London bus operations, including such core activities as crew scheduling, operational staffing, on-bus revenue accounting, performance monitoring and mileage planning.
Arriva London says that the support provided by Capgemini over the past decade has enabled it to constantly improve its services to passengers, automate many activities previously carried out manually, keep ahead of new legislative and regulatory requirements, and achieve significant cost savings, including savings in clerical staffing levels. Arriva London values the relationship with Capgemini and is keen to continue the collaborative approach which has underpinned the partnership over a number of years
The renewed contract is based on a comprehensive suite of proprietary software developed by Capgemini specifically for bus operators. The suite has been regularly updated to meet the frequent legislative changes which impact the bus industry, and to meet the drive for improved efficiency.
Arriva London is one of the largest operators of the famous London buses which are as much a symbol of the city worldwide as Tower Bridge or St Paul’s Cathedral. Arriva London operates in total more than 50 million miles each year, with nearly 330 million passenger journeys
Jeff Quantrell, Operations Director at Arriva London, said: ‘The Capgemini software has enabled us to achieve a high level of automation and has given us important cost savings, including a clerical staff saving across our fifteen garages. Their products for bus operators are best-in-class and are supported by an excellent service, dynamic and responsive. The Capgemini team are continually seeking - and delivering - new efficiencies in a way that is both proactive and collaborative, and I am delighted that their cost-saving support is to continue for a further ten years, including of course the Olympic year of 2012.’
Based on its latest success at Arriva London, Capgemini is launching a nationwide campaign from next month to market its bus operations software and associated IT services to bus companies across the UK. The campaign is backed by a dedicated team of Capgemini transport and bus operations specialists based at its UK HQ in Woking, Surrey.
Paul O’Brien, Account Manager for Arriva London at Capgemini, said: ‘We are naturally delighted that Arriva London has once again chosen the Capgemini offering. We are also proud to continue playing a key part in making London a great place to live, work or visit.’
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business Experience. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2008 global revenues of EUR 8.7 billion and employs over 90,000 people worldwide.
More information is available at www.capgemini.com
Capgemini Outsourcing Services (OS) draws on the expertise of more than 25,000 employees to manage, innovate and improve the IT systems and business processes of its clients. Capgemini OS offers a full spectrum of services including Applications Outsourcing, Infrastructure Outsourcing, Business Process Outsourcing and Transformational Outsourcing.
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Capgemini UK plc
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