Public-private collaboration helped deliver major welfare reform

| Press release
Capgemini’s collaborative working contributed to successful launch by DWP of new benefits regime

The successful launch of the new Employment and Support Allowance (ESA)  by the Department for Work and Pensions (DWP) demonstrates the value of collaboration between the public and private sectors in major government change programmes, says the DWP. The new benefit was launched on schedule, three months ago today, following an intensive development programme carried out with business and technology advisory support from Capgemini UK plc (“Capgemini UK”).

The ESA programme was one of the biggest and most complex challenges undertaken by the DWP, and Capgemini UK was appointed as a main business adviser to the programme in June 2007, after winning the contract by competitive tender on the strength of its knowledge and experience of large-scale business and technology transformation, and its commitment to collaborative working.

Phil Bartlett, ESA Programme Director at Jobcentre Plus, the DWP agency responsible for implementing the new allowance, said:
The successful launch of ESA demonstrates just how effective collaboration with private sector companies such as Capgemini can be in helping to bring fundamental public sector reforms from concept to delivery. I was impressed by the unflagging commitment of the Capgemini team involved, and we have clearly reaped the benefits of their knowledge, experience and skills.

ESA replaces incapacity benefits for new claimants and is part of the Government’s radical welfare reforms which aim to get one million people back to work and off benefits by 2015. 

Over the course of the programme the Capgemini team in the UK worked in close collaboration with DWP staff on a broad range of challenges including programme management, technology assurance, operating model volumetrics, communications with stakeholders, system implementation support, business readiness assessment and reporting, and developing the business support infrastructure for front-line staff. 

Bill Cook, Vice President at Capgemini UK, said:
The ESA programme has set a new standard for transformation in the public sector and the collaboration between the DWP and Capgemini has been part of this success. We are delighted to have seen the programme through to successful completion and to have further reinforced our position as a trusted business adviser to central government.

Sherif Choudhry, Capgemini Vice President and Client Delivery Manager for DWP ESA, said:
It has been a privilege to help the DWP complete such a major programme and one that will impact a significant part of the social fabric of the UK.


About Capgemini
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working - the Collaborative Business Experience - and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive cost. Present in 36 countries, Capgemini reported 2007 global revenues of EUR 8.7 billion and employs over 88,000 people worldwide.

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