Leading UK DIY company Wickes is reporting multiple benefits after entrusting IT Operations and technical support in its legacy data centre to Capgemini UK plc during an 18-month period of transition.
The £1 million outsourcing contract was awarded to Capgemini by Travis Perkins, Wickes’ parent company. The aim was to ensure top-quality 24/7 service pending migration of all Wickes IT systems to a new Travis Perkins data centre under construction in Northampton. The contract, which concludes this month, covers computer operations and technical support for all core IT systems at Wickes including point-of-sale, stock control, daily store polling, finance, HR and payroll, and support for all 180 Wickes stores across the UK.
The contract involved the transfer of ten IT staff from Wickes to Capgemini under the Transfer of Undertakings (Protection of Employment) Regulations (TUPE).
In a formal review of contract performance, Travis Perkins awarded Capgemini 100% for all key success criteria, including maintenance of specified service levels, effective staff management and helping to ensure smooth migration of services from the Wickes data centre in Harrow, London to the new Travis Perkins facility in Northampton.
Graham Malpas, Service Delivery Manager of Travis Perkins, said: ‘The leadership and management provided by Capgemini was outstanding and was a major factor in keeping services at peak levels, retaining key staff and maintaining staff morale, eliminating risks and helping us ensure a smooth migration from London to Northampton. During a challenging period of change for our business, Capgemini’s IT capabilities and HR skills played a key part in successfully addressing the many challenges involved.’
Travis Perkins awarded Capgemini 100% for all five of its pre-set key criteria for success, using the OTACE (On Time and Above Customer Expectations) formal rating process which Capgemini applies to all client projects. Commenting on the award, Pat Desmond, Outsourcing Service Manager at Capgemini, said: ‘We are delighted to have once again been awarded top marks by the customer for a business-critical project using our objective, detailed and systematic OTACE review process.’
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working - the Collaborative Business Experience - and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive cost. Present in 36 countries, Capgemini reported 2006 global revenues of EUR 8.7 billion and employs over 83,000 people worldwide.
More information is available at www.uk.capgemini.com.
Capgemini UK plc
Tel.:+44 (0)870 238 2491