New ‘Mortgages Made Easy’ product from ING Direct developed in collaboration with Capgemini

| Press release
The recent launch of the new ING Direct Mortgage marks the successful completion of a major IT project by the bank and its principal integration partner, Capgemini UK plc (“Capgemini”). The new product relies on advanced integrated computer systems to provide people applying for mortgages – by phone or online – with a refreshingly simple, fast and convenient customer experience.

The new multi channel mortgage product is ING Direct’s third major product and it is expected to boost the bank’s existing UK customer base which already totals over one million savers. The bank says that the new product meets its core values by offering attractive rates, being straightforward and easy to understand with no catches, and supported by excellent customer service.

ING Direct started the project and selected Capgemini to help with the integration of several major components and third party interfaces. The innovative solution makes use of some components already successfully deployed at ING Direct in Canada and also incorporates Omiga mortgage origination software from Vertex. Capgemini was responsible for systems integration, building interfaces with ING Direct UK’s accounting, banking, website and call centre systems and with external systems at credit agencies and solicitors.

Peter Knight, IT Director at ING Direct UK said: “We awarded this key contract to Capgemini because of their technical skills, the quality of their people, their willingness to work in close and flexible collaboration with us, and above all their ‘can-do’ attitude – all attributes that we value highly in our own staff. I am delighted that the end-result of the project fully matches our high expectations.”

In line with ING Direct’s own tagline of ‘it’s your money we’re saving’, Capgemini applied its Rightshore™ strategy to the project, with much of the development carried out by staff from Capgemini’s centre in Mumbai, India.  This approach ensured that ING Direct’s business vision was brought into financial reach through a cost-effective delivery model.

Paul Coad, Account Director at Capgemini, said: ‘We have helped ING Direct offer their mortgage customers outstanding simplicity and ease of use – truly “mortgages made easy” – by implementing some very complex new technology. I believe that the highly automated, highly scalable systems we have put in place are a showcase model pointing the way to a new, genuinely customer-friendly financial services industry here in the UK.’


Notes to Editors: 

About Capgemini

Capgemini, one of the world’s foremost providers of Consulting, Technology and Outsourcing services, has a unique way of working with its clients, called the Collaborative Business Experience. Backed by over three decades of industry and service experience, the Collaborative Business Experience is designed to help our clients achieve better, faster, more sustainable results through seamless access to our network of world-leading technology partners and collaboration-focused methods and tools. Through commitment to mutual success and the achievement of tangible value, we help businesses implement growth strategies, leverage technology, and thrive through the power of collaboration. Capgemini employs approximately 61,000 people worldwide and reported 2005 global revenues of 6,954 million euros. More information about individual service lines, offices and research is available at

ING Direct, the world’s leading direct savings bank, is active in Australia, Canada, France, Germany, Italy, Spain, U.S.A and the U.K. Its success stems from a simple approach―to offer hassle free savings, home insurance, and now mortgages in the UK, for consistently great value for everyone with no catches.

ING Direct is part of ING (International Netherlands Group), one of the world’s largest financial services organizations, operating in 60 countries with over 115,000 employees.