Under tables published by UK water regulator Ofwat, Dwr Cymru Welsh Water is already Britain’s top-ranked water company for customer service. The company says that working with Capgemini will enable it to build on success and move forward in meeting its ambitious regulatory and business targets.
Fraser Nairn, Head of IT of Dwr Cymru Welsh Water, said: ‘Our planned business and IT transformation will be key to delivering value and holding down prices for our consumers, effecting further improvements in customer service, meeting regulatory Ofwat requirements, reducing overall costs, improving our ability to manage our assets efficiently, and planning future investments in our infrastructure.’
The Capgemini proposals were chosen against over 20 rival bidders because of their focus on a collaborative approach and their proven record in effecting successful business and IT transformations at leading public and private sector organisations, including regulated utilities. Other factors in Capgemini’s success were its Rightshore™ distributed delivery approach which will give Dwr Cymru Welsh Water access to global resources for cost-effectiveness, and its strong alliance with SAP whose specialist enterprise software for utilities will form the technology basis of the Capgemini solution.
Fraser Nairn continued: ‘We selected Capgemini after a rigorous bidding process. We were especially impressed by their evident ability to work closely with us as an integrated team and by their credentials which included enthusiastic references from utility companies in the UK and elsewhere.’
The contract involves all three of Capgemini’s main areas of expertise – information technology, business consultancy and outsourcing – working together and in collaboration with Dwr Cymru Welsh Water and its partners to effect a successful transformation.
Capgemini will take responsibility for part of Dwr Cymru Welsh Water ‘s IT infrastructure and services from October 2006 following a transitional period. It will then support the existing IT systems on an outsourcing basis while developing and installing a new generation of IT systems. A number of staff will transfer to Capgemini under TUPE conditions and with union agreement.
Capgemini is also tasked with renewing or replacing all 2,000+ desktop PCs used by the water company’s own staff and its service partners, and with providing help-desk and problem management services from Capgemini’s support centre. The Capgemini transformation team will be based at the Dwr Cymru Welsh Water HQ in Nelson, South Wales and at Capgemini’s Swansea centre.
Capgemini Director Ian Roy said: ‘We are looking forward to delivering the benefits of world-class IT at Dwr Cymru Welsh Water and helping them effect further improvements in their already impressive record of achievement across their whole business. We believe that winning this important contract also leaves us well placed to help other parts of the UK water industry pursue improvements. This contract also demonstrates Capgemini’s commitment to further developing its business in Wales.’
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Capgemini, one of the world’s foremost providers of Consulting, Technology and Outsourcing services, has a unique way of working with its clients, which it calls the Collaborative Business Experience. Through commitment to mutual success and the achievement of tangible value, Capgemini helps businesses implement growth strategies, leverage technology, and thrive through the power of collaboration. Capgemini employs approximately 61,000 people worldwide and reported 2005 global revenues of 6,954 million euros.