Metropolitan Police Service Signs Information Communications Technology Outsourcing Contract with Capgemini

| Press release

Capgemini UK plc will become the new provider of information communication technology services to the Metropolitan Police Service (MPS) following the signing of a contract yesterday.

The contract was signed by the Metropolitan Police Authority (which has overall responsibility for the budget of the MPS) and Capgemini UK plc. Capgemini UK plc leads CUBIT, its collaboration with Unisys and BT, and has also signed subcontracts with these collaboration partners.

Under the seven-year contract, worth approximately £350 million, the CUBIT collaboration will supply information communication technology services to the MPS.  These services will include management and support of desktop IT networks, telephony and mobile devices, which includes around 30,000 desktops and laptops, 38,000 telephone extensions and 8,500 mobile phones. The contract will also cover the support of over 50 MPS software applications relating to crime reporting information, analysis and records storage.

CUBIT will also supply:

  • help desk services;
  • new data centres hosting applications and services;
  • a comprehensive performance regime designed to drive service delivery to demanding standards, with a focus on business criticality from an end-user’s perspective;
  • infrastructure monitoring and management tools to enable effective service management, and
  • mechanisms to drive an ongoing and continuous improvement of services.

Speaking at the contract signing, MPS Director of Information Ailsa Beaton said:

“We are very pleased to be entering into this working relationship with the CUBIT collaboration.  After a rigorous selection process we believe CUBIT offered the most appropriate solutions to meet the specific demands of policing London in the 21st Century.”

“We look forward to working with CUBIT to ensure the Met has robust flexible and resilient ICT services to support front line policing that will also provide value for money.”

Bob Scott, MPS Client Director of Capgemini UK, said:

“Working as a single team with the Met, we will deliver value, effective governance and innovation from transition to ongoing service management”

MPA Chief Executive Catherine Crawford said:

“The Metropolitan Police Authority has a duty to oversee the financial management and effective administration of the MPS.”

“We are satisfied that this new contract, which the Authority has signed, will provide our police officers and staff with the most appropriate and efficient technological systems support and are pleased to welcome the CUBIT collaboration to the family of partners who are helping to make London a safer city.”

Paul Spence, CEO Outsourcing Services, Capgemini, speaking on behalf of the CUBIT collaboration, said:

“The CUBIT companies deliver the right business mix and cultural fit to complement the MPS. Together we have extensive experience of working with the Met, the wider criminal justice system and our ecosystem partners. We look forward to a successful collaboration.”

The majority of contract services will be provided by Capgemini UK plc, winners of this year’s UK National Outsourcing Association ‘Outsourcing Services Provider of the Year’ award.  Unisys will provide applications management and support, some datacentre services and desktop support, with BT managing and supporting the MPS Wide and Local Area Networks (WAN & LAN) and telephony and mobile services. 

Responsibility for service delivery will be transferred from ATOS Origin and EDS over a six-month period ending in June 2006; and from Damovo, over a 12-month period ending in December 2006.



Adam Morris
Directorate of Information Marketing and Communications Office
t: 020-7091 5644
m: 07881-847 093

A range of photographs of the contract signing accompany this release for your use.


The contract for the MPS’s ICT core service supplier is part of a wider programme to re-compete contracts in a number of areas.  These contracts, originally outsourced in 1998 and 1999, include pay and pensions, transport and facilities management.

About the MPA

The Metropolitan Police Authority exists to make sure that London’s police are accountable for the services they provide to people in the capital.

The Authority has 23 members who scrutinise and support the work of the MPS. One of the MPA’s core responsibilities is to plan and manage the annual police budget of over £2.7 billion. This financial management includes the signing of significant contracts on behalf of the police service.

The Authority has achieved real benefits for the people of London. There are now over 31,000 police officers, the largest number ever, and London was first to introduce Police Community Support Officers (PCSOs) - over 2,100 now provide extra public reassurance and tackle anti-social behaviour that affects our communities.

About the Metropolitan Police Service

The Metropolitan Police Service has a worldwide reputation and has a unique place in the history of policing. It is the largest of the police services operating in the United Kingdom.  Sir Robert Peel founded the Metropolitan Police Force in 1829.  The original establishment of 1,000 officers policed a seven-mile radius from Charing Cross and a population of less than 2 million.

Today, the Metropolitan Police Service employs 30,235 officers, 11,966 police staff, 493 traffic wardens and 1392 Police Community Support Officers (PCSOs), and, since the realignment of police boundaries in April 2000, it covers an area of 620 square miles and a population of 7.2million.

About the Capgemini Group

Capgemini, one of the world’s foremost providers of Consulting, Technology, and Outsourcing services, has a unique way of working with its clients, which it calls the Collaborative Business Experience.  Through commitment of mutual success and the achievement of tangible value, Capgemini helps businesses implement growth strategies, leverage technology and thrive through the power of collaboration.  Capgemini employs approximately 60,000 people worldwide and reported 2004 global revenues of 6.3 billion euros.  More information about individual service lines, offices and research is available at

About Unisys

Unisys is a worldwide technology services and solutions company. Our consultants apply Unisys expertise in consulting, systems integration, outsourcing, infrastructure, and server technology to help our clients achieve secure business operations. We build more secure organizations by creating visibility into clients’ business operations. Leveraging Unisys 3D Visible Enterprise, we make visible the impact of their decisions – ahead of investments, opportunities and risks. For more information, visit

About BT

BT is one of the world’s leading providers of communications solutions serving customers in Europe, the Americas and Asia Pacific.  Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and internet products and services.

BT consists principally of three lines of business:

BT Retail: providing a comprehensive range of communications and related services to more than 20 million UK consumers and businesses.

BT Wholesale: providing network services and solutions within the UK to more than 600 fixed and mobile operators and service providers including the provision of broadband and private circuits.

BT Global Services: providing networked IT services to meet the needs of multi-site organisations globally.  BT Global Services operates in more than 130 countries and also offers international carrier services.

From January 2006, there will be a fourth business called Openreach.  This business will be responsible for the nationwide local BT network, which covers the “first mile” of wires that connects homes and businesses across the UK to their service providers.  Openreach will provide communications providers with services and products associated with that network.

In the year ended 31 March 2005, BT Group’s turnover was £18,623 million with profit before taxation of £2,354 million.

BT Group plc is listed on stock exchanges in London and New York. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group.

For more information, visit