Matalan takes key steps in customer service with new instore systems from Capgemini

| Press release

Matalan is reducing queue times and improving customer service following a complete revamp of instore technology carried out in alliance with Capgemini UK plc. A new customised electronic point of sale (EPOS) system is providing faster checkout times, better information to staff and greater responsiveness to change at all 186 Matalan stores nationwide.

The new instore IT is the central pillar of a multi-million pound transformation of technology at Matalan, which also involves replacing all core systems within finance and supply chain.

Nick Beighton, Matalan’s Chief Information Officer, said: ‘The new EPOS systems were up and running in time for the busy Christmas and New Year trading period and performed very well. They will give us greatly increased power to respond quickly in today’s fast-moving retail world, and enable us to run more effective promotions tailored to specific needs. They will also enable us to take advantage of new developments in retail technology on a plug-in-and-go basis. Above all they are an important step in reducing queue times and helping to enhance the whole customer experience of shopping at Matalan.’

The 12-month EPOS project, involving some 2,600 tills at 186 stores, was completed on-schedule by a joint Matalan and Capgemini team. Input from Matalan personnel at all levels, including store managers, sales and customer service staff, was an important feature of the project, as was a ‘virtual store’, constructed at a Capgemini development centre in Birmingham to test the new system under realistic but risk fee conditions. Capgemini provided business consultancy, project management and technical architecture skills throughout the programme and was also responsible for managing 3-party implementation, systems integration and go-live.

John Crampton, Capgemini’s Programme Director for the Matalan EPOS Project, said: ‘We are naturally delighted to have completed this key project in collaboration with Matalan, who are very happy with the solution. We are looking forward to reporting similar success with the other parts of their technology transformation.’

The new instore IT at Matalan is based on Open Systems software from Retail Java and is believed to be the first large-scale Linux EPOS system to be deployed in UK retail.

For further information, please contact:
The Red Consultancy
Liz Hayes/Sarah Wilkinson/Emma Fanshawe
Tel: 020 7025 6573/6508/6559

About Capgemini
Capgemini, one of the world’s foremost providers of Consulting, Technology and Outsourcing services, has a unique way of working with its clients, which it calls the Collaborative Business Experience. Through commitment to mutual success and the achievement of tangible value, the company helps businesses implement growth strategies, leverage technology, and thrive through the power of collaboration. Capgemini employs approximately 60,000 people and reported 2003 global revenues of 5.754 billion euros.
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About Matalan
Matalan is one of the UK’s leading clothing and homewares retailers offering quality fashion and homewares at up to half the equivalent high street price. Matalan now trades from 5 ½ million square feet in some 186 out-of-town stores across the UK. Shopping at Matalan offers outstanding quality at prices that are simply unmatched elsewhere. By buying direct from the manufacturer and having convenient out-of-town stores with low overheads, Matalan is able to offer unbeatable value for money. Further information on Matalan is available at