Working in collaboration with the Office of the Deputy Prime Minister, Capgemini UK plc has completed a multi-million pound assignment to produce the business design and detailed IT blueprint for the national Supporting People Programme. The Programme will improve housing-related support services for vulnerable people including the elderly, ex-offenders, victims of domestic violence, teenage parents and people with learning disabilities.
Over three years, Capgemini provided a full range of services, including consultancy, systems architecture and applications management, working with the ODPM, 150 local authorities across England, specialised support agencies and other stakeholders.
In their role as principal IT partners, Capgemini defined national system functional and data standards which allowed the ODPM to see the full picture of SP service provision and assure value for money across the country.
To support ODPM’s open and consultative approach to the Programme, Capgemini developed an internet-based knowledge portal (www.spkweb.org.uk), which was a key enabler to healthy interaction between the various stakeholder groups.
Prior to the successful launch of Supporting People in April 2003, Capgemini created and supported an interim system to enable local authorities to ready themselves for the business and IT change. Cited as an example of best practice for transformation projects in a Government Gateway Review, this system helped local authorities formalize service definitions and played a key role in calculating the budgetary requirements of the Programme, helping the ODPM to ascertain the size of the Supporting People budget.
However, the long-term success of the Programme will be dependent on a new and highly innovative set of IT services, called “Supporting People Hub Services”, which will provide accurate and up-to-date information on the needs of vulnerable people and the services that can assist them. Capgemini have assisted the ODPM to develop the concept of, and secure IT partners to build, Hub Services. For the first time, this national information system will allow SP practitioners to gain up-to-date visibility, and track the effectiveness, of service provision.
Note to Editors
About the Capgemini Group
Capgemini, one of the world’s foremost providers of Consulting, Technology and Outsourcing services, has a unique way of working with its clients, which it calls the Collaborative Business Experience. Through commitment to mutual success and the achievement of tangible value, the company helps businesses implement growth strategies, leverage technology, and thrive through the power of collaboration. Capgemini employs approximately 55,000 people worldwide (including 2,727 Transiciel people who joined on December 2003) and reported 2003 global revenues of 5.7 billion euros.