ScottishPower Switches IT Support to Capgemini to Boost Flexibility, Transparency and ROI

| Press release

ScottishPower has awarded a four-year contract for support and development of its deregulated application portfolio to Capgemini. This portfolio includes 20 applications that are crucial to ScottishPower’s domestic gas and electricity business. The new contract started on 01 April 2004 following a three-month transition of responsibilities from ScottishPower’s existing IT suppliers. The change of suppliers is intended to benefit ScottishPower’s business, and its 4.0 million current UK retail gas and electricity customers.

The contract will enhance transparency of IT costs and service levels, increase flexibility to accommodate ongoing change in energy markets smoothly and rapidly, and deliver a higher return on its substantial existing and planned investment in IT. The change will also simplify the management of IT and eliminate the interfacing problems inherent in working with multiple vendors. Jim McEwan, Group IT Director of ScottishPower UK is implementing a strategy of rationalisation, consolidation and simplification across suppliers, business processes and systems. Letting the single contract for management of the Deregulated Applications to Capgemini is a cornerstone of this approach.

‘Capgemini’s previous service delivery track record on part of this portfolio at ScottishPower has demonstrated service excellence at a known price, with no hidden charges or surprises. They bring an innovative approach aligned to our business goals, and we share a strong commitment to Scotland,’ said Jim McEwan. He added, ‘a recognition of the need for ongoing change and willingness to build flexibility into the contract meant that Capgemini’s approach stood out.’

Rosemary Stark, Capgemini Account Director, commented: ‘We are looking forward to working together. We will combine both company’s utilities sector experience, and harness the know how of our application management and technology teams. Together we will improve and enhance ScottishPower’s current portfolio and deliver long-term business improvement.’


Note to Editors

About the Capgemini Group
Capgemini, one of the world’s foremost providers of Consulting, Technology and Outsourcing services, has a unique way of working with its clients, which it calls the Collaborative Business Experience. Through commitment to mutual success and the achievement of tangible value, the company helps businesses implement growth strategies, leverage technology, and thrive through the power of collaboration. Capgemini employs approximately 55,000 people worldwide (including 2,727 Transiciel people who joined on December 2003) and reported 2003 global revenues of 5.7 billion euros.

ScottishPower is an international energy company, made up of four businesses, two regulated and two competitive, serving in excess of five million electricity and gas customers, including 3.9 million in the UK. In both countries we provide electricity generation, transmission, distribution and supply services. In the US, our activities also extend to coal mining and gas storage/hub services, and, in the UK, the supply of gas to our customers. The UK Division includes Generation, which operates almost 5,000 MW of generation plant including coal-fired power stations, combined cycle gas power stations, combined heat and power plant, hydro-electric schemes and windfarms.