Oracle UK names Capgemini UK as its Partner of the Year for Customer Service

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Capgemini UK was announced as Partner of the Year for Customer Service at the 2009 Oracle UK Partner Awards in London on Thursday 12 March.

OracleOracle judges recognised Capgemini’s success in delivering innovative solutions and achieving strong customer success using Oracle technology and applications.

Alan Hartwell, Vice President. Technology Solutions and Channels, Oracle UK said: “I’d like to offer a huge congratulations to Capgemini. They have demonstrated truly innovative solutions and are a great example of a company that has thought outside the box to bring true business value for customers. The Oracle PartnerNetwork strives to provide support, services and expertise that help our partners succeed and Capgemini has leveraged these elements to accelerate their business. We are proud to be involved with Capgemini and wish them the greatest success for the future.

Vivienne Eadie, Delivery Centre Director, Capgemini Outsourcing Services, said: “Capgemini continually invests in developing, implementing and training people in industry standard processes across our global support organisation. When Oracle announced the Support Champion Certification, we encouraged both our support and development staff to undertake the training. We have noticed many benefits including reduced resolution times, more consistency of processes and a wider appreciation of the latest support tools available. Ultimately, this has helped Capgemini to enhance the service we deliver to our clients.

Alan Forder, Public Sector Delivery Director, Capgemini Outsourcing Services, said: “This is yet another award that our Outsourcing Services Oracle Competency Centre has achieved over the last year.  It is evidence of the hard work and dedication shown by the whole of the competency team that we have been recognised by Oracle in this way.

Greg Hyttenrauch, UK CEO, Outsourcing Services, added: “I was delighted to hear the fantastic news that Capgemini had won this award from Oracle for Customer Service. It is testament to the successful partnership we enjoy with Oracle and our continued investment in tools and practices that enable us to consistently improve client satisfaction.

Capgemini is the largest independent supplier of Oracle services in the UK, delivering services to support clients’ requirements for both Oracle Applications and Technology.

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