Successful Go live for Capgemini’s €43 million Business Process Outsourcing contract expansion with Algar

| Press release
Paris – Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, has announced the successful go-live of its expanded contract with the Algar Group, one of the largest conglomerates in Brazil. As Algar’s single BPO provider, the deal confirms Capgemini as a leading player for Finance and Accounting Business Process Outsourcing (BPO)1 in Brazil.
The €43million contract is in addition to the €31million contract originally won with Algar back in 2011 for a duration of 13 years2 – one of the longest BPO contracts in the industry. The updated contract expands the scope of Capgemini’s work for Algar to include telecommunications and technology business units as well as its holding entities. Algar has consolidated its BPO providers, selecting Capgemini to deliver complete finance and accounting services including Record to Analyse(R2A)Procure to Pay (P2P), and Credit to Cash (C2C) as well as Human Resources Outsourcing (HRO).
Algar now leverages Capgemini’s Global Enterprise Model3 to centralise all of its back office functions and drive transformation through BPO services that are delivered from Blumenau, Brazil and Bangalore, India. This approach has enabled the creation of a BPO platform for growth outside Brazil.

"We are delighted with Capgemini’s progress and its consistent delivery and collaborative approach. Their skilled leaders, respect for client culture, and problem-solving focus in BPO have been second to none,” said Maurício Lemos, Algar Corporate Solutions Centre (CSC) Director. “Capgemini has helped us to streamline costs and centralise our back-office operations. We look forward to continuing our work with Capgemini in supporting our growth strategy."

Christopher Stancombe, CEO of Business Process Outsourcing (BPO) and member of the Group Executive Committee at Capgemini commented "We have developed a strong relationship with Algar working as one team to deliver world-class outcomes. Providing customised solutions and leveraging our unique Global Enterprise Model, we are proud to have been able to assist Algar in driving transformation across their global organisation. We are delighted to be supporting Algar with their growth ambitions over the next ten years."

The Algar Group is a Brazilian conglomerate with 85 years history. It has 25,000 employees serving more than 2 million clients in 75 different locations in Brazil and also in Colombia, Argentina and Chile. Algar’s offerings cover the ITC, Services, Tourism and Agribusiness industries.

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