Ferro Corporation, US global materials and chemicals company, selects Capgemini for global delivery of business process and information technology outsourcing services

| Press release
Paris, New York – Capgemini, one of the world’s foremost providers of consulting, technology, and outsourcing services, today announced that its business in North America has signed an approximately $35 million outsourcing services contract to help Ferro Corporation (NYSE: FOE), a US-headquartered leading global supplier of technology-based performance materials and chemicals, develop a global shared services model. Through this, Capgemini is expected to deliver a broad range of Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) services. The agreement advances Ferro’s value creation strategy and is a key element in Ferro’s efforts to significantly improve business process efficiencies and reach cumulative operational cost savings of $70 million through 2014.

Under the agreement, Capgemini will help Ferro, whose global manufacturing footprint spans 26 countries, move to a global shared services model, drive greater operational efficiencies, and promote increasingly agile, scalable back-office service delivery. Capgemini will provide global information technology solutions, including support of the company's enterprise-wide IT environment running SAP® solutions. In addition, Capgemini's Global Process Model* framework, combined with its world-class technology and analytical tools, will help Ferro Corporation achieve best-in-class financial operations through oversight of the company's Global Finance & Accounting processes.

"Very early in our engagement we realised that Ferro was looking for a comprehensive transformation roadmap across technology and business services" said Lanny Cohen, chief executive officer, Capgemini US LLC. "Our integrated solution for Ferro leverages Capgemini's Global Process Model approach for Financial Operations and is expected to drive best-in-class operating performance for Ferro's Finance & Accounting Operations. In addition, Capgemini's Rightshore®** global delivery model and hosting services for SAP® solutions will help increase agility and reduce costs across Ferro's technology services."

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