Capgemini is Zurich’s chosen provider for core insurance system transformation

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Paris, Berlin – Capgemini, a global leader in consulting, technology and outsourcing services, will assist the digital transformation at Zurich Gruppe Deutschland by implementing a new core insurance platform. As part of this collaboration, Capgemini will work with Zurich Germany to implement Guidewire InsuranceSuite™ as a single core system. Capgemini is also working on Guidewire programs in the UK, Japan and North America. The platform will provide an integrated system for billing, claims management and policy administration. Capgemini and Zurich will -work together to improve the service experience for Zurich’s agents and intermediaries, increase the insurer’s operational efficiency through process automation, as well as contribute to a more integrated multi-channel experience for customers.

"After due consideration, we chose Capgemini for their strength of technology and industry expertise, their highly flexible workforce and speed of project realisation," says Horst Nußbaumer, Chief Claims Officer at Zurich Germany. "The transformation of insurance systems to one single platform allows us to even better serve the needs of our customers while improving the internal processes across all our lines of business."

The collaboration between the two companies builds on an earlier successful inception phase in which Capgemini developed an understanding of Zurich’s specific goals and needs. Within less than 24 months, a Capgemini workforce of more than 120 insurance experts, IT architects and digital specialists with a deep expertise in Guidewire solutions, will perform one of the biggest digitalisation projects in the German insurance industry. The first rollout is scheduled for 2017 and includes Zurich’s entire private insurance business such as personal liability, home and building insurance.

"The modernisation of core systems is a vital necessity for insurance companies to respond to changing insurance needs and defend their relevancy against agile and innovative technology competitors. With this step towards a digitalised business Zurich, will be able to continue to provide competitive services in the German insurance market", says Detlev Froese, Head of Financial Services at Capgemini in Germany.

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