International acclaim for HMRC’s IT move

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Level of service offered to more than six million HM Revenue & Custom’s (HMRC) customers awarded international recognition.

A complex data centre move which improved the level of service offered to more than six million of HM Revenue & Custom’s (HMRC) customers has been awarded an international recognition. HMRC received a Laureate in the Computerworld honors programme, an award given to organisations that demonstrate extraordinary use of IT

Capgemini worked with HMRC to move the Tax Credits system from an old data centre to a new state-of-the-art facility 400 miles, taking just 48 hours to relocate millions of megabytes-worth of data.

Mark Hall, director of IT, said: “The migration was one of the largest infrastructure changes we’ve ever made as a Department, and was a success because of the hard work and careful planning of all those involved. The tax credits data is now more reliable and the whole operation improved stability and security for many of the Department’s key services. Not only does this help staff in their work but improves our customer’s experience.”

Bob Carrigan, Chairman of the Computerworld Honors Program Chairmen’s Committee and President, IDG Communications, said: “Each Laureate selected for this honor understands the importance of using one’s resources and technical prowess to benefit one’s fellow man.”

Catherine Yates, Capgemini Portfolio Director, said: “The ComputerWorld honours recognise organisations from around the World, in all sectors, who use IT with originality, vision and benefit to society. The tax credits data centre move was a very complex project that took over a year to plan and involved teams working closely together across HMRC, Capgemini and our partners to deliver to extremely challenging timescales. It was essential that tax credits payments were not disrupted during the migration, so there could be no margin for error, and the attention to detail in preparing for the cutover was rigorous. Everyone involved in delivering this complex migration on behalf of the Department was extremely proud of their achievement and now to have it recognised with a ComputerWorld Laureat award is a fantastic recognition of our delivery capability.”

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