Capgemini UK plc has been awarded ISO 20000 certification for its provision of IT services to London’s Metropolitan Police Service (MPS). ISO 20000 is the international standard for IT service management and aims to ensure that an organisation’s IT service management processes are aligned with both the needs of the organisation and with international best practice.
The certification was awarded by the British Standards Institution (BSI), the UK member of the International Standards Organisation ISO, following an intensive programme of reviews and inspections carried out during 2011 by BSI auditors. The certification is the latest in a series of independent accreditations for Capgemini’s work at MPS which also include ITIL maturity level 3.5 in all process areas, CMMI level 3 for IT project management, and ISO 27001 certification for security management.
Dean Grant, Vice President and MPS Client Director at Capgemini, said: ‘This certification reflects the hard work and commitment of our teams supporting the Metropolitan Police, and provides independent, objective evidence that the service we provide to this important client is truly world class.’
Capgemini became a prime IT supplier to MPS in 2005 and last year, its outsourcing contract with MPS was renewed and extended until December 2015 in a new contract that is aimed at providing £43 million of cost savings to the MPS in supporting the work of London’s 52,000 police officers, staff and community support officers.
ISO/BSI inspections and audits were carried out at the three main Capgemini UK sites involved in the company’s work for MPS, and involved checking some 313 controls and processes. All requirements were met, and attained no non-conformances, a result described by the BSI as ‘rare and impressive’.
With around 115,000 people in 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2010 global revenues of EUR 8.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organisation, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore ®, its worldwide delivery model.
Learn more about us at www.capgemini.com.
Rightshore® is a trademark belonging to Capgemini
Capgemini UK plc
Tel.:+44 (0)870 238 2491