“We are proud to be, for the second successive year, positioned as a leader in this Magic Quadrant,” said Erwan Le Duff, Head of Prosodie-Capgemini. “We believe this is a testimony to our investments in research and development on topics such as artificial intelligence or analytics and our international development policy. Beyond Europe, we are now have the ability to support our customers in North and South America, Brazil and Asia, our business successes confirms this growth strategy.”
For organisations seeking support for customer service transformation projects, Capgemini’s Odigo provides a suitable platform. Odigo supports both front office and back office multichannel communications, has a strong installed base of customers across Europe and platform benefits from Capgemini’s recognition as a strong brand in the global system integration and professional services business.
With Odigo, companies can put in place an innovative, seamless multichannel customer experience, in sync with new consumer behavior and expectations. Odigo manages more than 3 billion interactions every year and is today deployed across 400,000 advisers and users across the world.
For this Magic Quadrant, Gartner evaluated 10 service providers. * Gartner Inc.: "Magic quadrant for Contact Centre as a Service, Western Europe" Steve Blood, Drew Kraus, Daniel O'Connell, 24 October 2016