Capgemini Outsourcing is No.1 in UK for Client Satisfaction

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Survey of 500 contracts shows Capgemini is best in all key areas of IT outsourcing

Capgemini is now top of the league of IT outsourcing suppliers in the UK marketplace in terms of client satisfaction, according to the latest independent study by business advisory company EquaTerra. The EquaTerra Service Provider Performance and Satisfaction Study 2009 reveals that Capgemini UK plc leads the field in three key categories:

Overall satisfaction with service provider

  • Capgemini ranked first with satisfaction rating of 79% compared with vendor average of 67%

Satisfaction with Applications Management services

  • Capgemini ranked first with satisfaction rating of 81% compared with vendor average of 69% 

Satisfaction with Infrastructure Management services

  • Capgemini ranked first with satisfaction rating of 80% compared with vendor average of 66%

Greg Hyttenrauch, CEO of Outsourcing Services at Capgemini UK, said: ‘In 2009 we have focused all our energies on helping our clients through tough economic times. It is great to have independent and objective confirmation that our clients have recognised those efforts and moved us to the top of the league table in client satisfaction. We are proud to have overtaken not only all the leading European and North American suppliers but also the offshore providers based in India and elsewhere. We are naturally delighted with these findings, and determined to further increase this level of client satisfaction in the years to come.

He added that Capgemini’s Rightshore® delivery model, its stringent quality controls and its commitment to collaborative working were key factors in achieving the highest levels of client satisfaction.

The EquaTerra study also showed that Capgemini is among the top three service providers in terms of such key factors as service quality, management of operational relationships, management of strategic relationships, end-user management and ‘recommendability’.

Sunil Parekh, Channel Director for UK Outsourcing at Capgemini, said: ‘Being ranked overall No.1 for client satisfaction  in UK outsourcing is clearly an achievement of great significance. The wealth of detail in the EquaTerra report will be of great value to us – and, I believe, to the whole outsourcing sector -  in further enhancing vendor insights into client needs and how we can best continue to satisfy them.’ 

Read the Management Summary of the UK Service Provider Performance & Satisfaction Study 2009 on the Equaterra website.

Press contact:
Tom Barton
Capgemini UK plc
Tel.: 00 44 (0)870 238 2491

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