Core Policy Processing Services

Capgemini helps Property & Casualty insurers innovate, implement and industrialise.

Innovate through transformation consulting

Capgemini helps its clients identify the value drivers for a policy transformation programme and develop a practical plan for going forward..

Our transformation consulting offering

  • Business case development. Identify key decision drivers for a business case and build top-down and bottom-up cost-benefit analysis
  • Vendor evaluation and selection. Discover critical vendor functionality and attributes, perform a gap analysis of various packages in terms of features and functionalities, and use a weighted scoring system to evaluate and select the appropriate vendor using "fit for purpose" analysis to set the foundation for success
  • Target operating model. Strategise and plan the target operating model for policy
  • Strategic roadmap. Assess various options and risks and develop a short- and long-term strategic roadmap for core policy transformation

Capgemini provides experience-driven needs assessment to identify critical business capabilities and thereby prioritise the investments needed to enable these capabilities. Clients can use Capgemini's Accelerated Solutions Environment to accelerate business decisions, enhance stakeholder support and create innovative solutions.

Implement with programme execution

We can collaborate with you on any of the following three execution options for a core policy transformation programme, or a combination:

  • Package implementation. Capgemini has strong partnerships with various market-leading vendors such as Guidewire, Pegasystems, Oracle, HP and Thunderhead, with exclusive centres of excellence to support these alliances. Working with pre-defined out-of-the-box functionality and configurable templates, we can ensure faster and more reliable delivery. We participate in the evolution of new features and functions for partners' software releases and hence are ideally qualified to upgrade your package.
  • Custom development. Capgemini can build custom applications designed to meet your unique business needs. These applications can provide differentiating capabilities that an industry package cannot offer and also suitable for companies that need to protect Intellectual Property.
  • Legacy modernisation. If your legacy environment is robust and need not be changed, Capgemini can provide a refresh and extend the functionality of your legacy policy administration capability.

Capgemini's implementation services include programme management, enterprise integration and testing. We have deep programme management experience, using industry-defined frameworks and methodologies. Our testing repository consists of reusable testing frameworks and assets.

Our unique CapGEM delivery methodology is a predictable and flexible process, ensuring reliable outcomes for you.

Industrialise to run the business

Apart from consulting and implementing the policy transformation programme, Capgemini engages with the client at operational level, going beyond  system maintenance to provide a predictable and reliable support to business.

  • Application maintenance and support. Driven by strong Service Level Management, Capgemini provides reliable maintenance and support of policy administration systems, including ongoing refinements and changes and regular releases of new functionality to the business
  • Data analytics The data analytics services from Capgemini gives you all the business information management capabilities you need to improve your underwriting decision-making. Our services can source and supply data to various policy administration and underwriting tools, thus enhancing the visibility and impact of information across functions.
  • Software as a Service: Capgemini can manage a full-scale policy solution as a service to lower operational costs while deriving greater value from the function. This also helps you keep up with changing regulations, forms and rules.

Proven experience

Our deep experience and strong expertise in innovation, implementation and industrialisation ensure your long-term success through:

  • Faster turnaround and improved support response times
  • Continuous process improvement with proactive identification and implementation
  • Real-world knowledge and experience with industry best practices
  • Scalability and responsiveness to capture market opportunity


Contact us

To find out more about our Core Policy Processing services, please email

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