With Claims being the most critical insurer service component, efficient claims management is critical for achieving customer loyalty, increasing wallet share and generating positive word-of-mouth. Yet a multitude of inefficiencies is driving up claims costs and adversely affecting customers’ claims experiences. Highly effective claims practices can be a key contributor to a differentiated customer experience that strengthens customer loyalty and attracts new customers. As a result, the market share increases as well as improving underwriting profits.
Capgemini offers a business-driven, end-to-end claims transformation service that enables you to enhance your brand value and achieve sustainable growth. Our clients have benefited from the following typical results:
- Reduce claims cycle time by an average of 15-20%.
- Reduce total cost of ownership from 20-40%
- Achieve up to 5% reduction in loss adjustment expense and up to 1% of loss cost improvement
Capgemini service offerings include:
Capgemini helps clients to create a Claims Strategy and Transformation Roadmap, aimed at aligning the claims operating model with business strategy; optimising the claims platform; identifying current and desired capabilities; and establishing a portfolio of initiatives to close those capability gaps.....read more
Achieve operational and cost efficiencies with a range of claims transformation offerings-from developing a claims strategy and roadmap to designing and implementing a predictable, reliable and flexible claims platform using industry best practices.....read more
Proactively manage your indemnity expenses and enterprise risk with our expert services, comprising cash handling, vendor management, salvage and subrogation, litigation, fraud management and predictive claims analytics.....read more
Improve your decision making and transparency by integrating claims data and processes to your extended enterprise through services such as data management, document and workflow management, content management and financial reporting.....read more
Capgemini solutions are technology-agnostic and can seamlessly adapt to your environment, thereby leveraging your existing technology investment and enhancing its benefits.
Trust your investment with Capgemini
Our capabilities are further fuelled by a strong, global insurance practice enriched by in-depth knowledge of insurance industry and claims management. Highlights of our insurance practice are:
- Over 400 insurance clients with 12 of the world’s 15 largest insurers
- 21,000 professionals serving financial services clients across the globe including over 5,000 dedicated to insurance and more than 1,500 insurance testing professionals
- Experience of 15+ claims systems solution implementations in past five years
- Accelerators and tools for faster implementation time and to reduce risk
Capgemini has been overall ranked as #1 "Property and Casualty Commercial Business Insurance BPO Vendor" in the Black Book of Outsourcing 2009 Survey by Brown-Wilson Group & Black Book Research,