SMART Insights Solutions and Platform

Organisations today are faced with a deluge of diverse data formats that pose significant challenges for data analysis. Capgemini’s portfolio of SMART out-of-the-box solutions and the supporting foundation platform brings together structured and unstructured data to generate meaningful insights for business users to diagnose issues, predict outcomes, prevent failures, and prescribe improvements.


Better insights: Diagnose, predict, prevent, prescribe

Our analytical solutions are divided into two broad functional areas:

Customer Analytics

Segmentation, cross-sell/up-sell, campaign analysis, churn, loyalty management, after-sales service to channels, and customer touch point analytics:

  • CustomerSMART: Better understand customer behavior and preferences, deliver more effective campaigns & promotions, cross sell/up sell and retain customers.
  • ServiceSMART: A best-in-class enterprise analytics platform to plan maintenance activities, comply with service expectations and optimise service timelines.

Enterprise Analytics

Procurement, asset management, and human resource management:

  • Capgemini Smart Asset Management: Optimise your key asset performance and asset-based services, improve availability and lower maintenance costs.
  • HRSMART: Better manage your human capital, workforce efficiency and performance, with a range of department-specific insights.
  • SpendSMART: Optimise your spending by providing a unified view with valuable insights across the procurement cycle, with built-in KPIs, dashboards and reports.

SMART Analytics Platform

A flexible and robust platform, providing a foundation for our SMART out-of-the-box solutions:

  • SMART Platform: Cutting-edge technology generates insights from structured and unstructured data, helping your business users to diagnose issues, predict outcomes, prevent failures, and prescribe improvements.
  • IV3 Big Data platform: A Hadoop-based technology platform providing out-of-the-box business value solutions to make big data implementation faster, cheaper and more impactful.
  • Semi-structured Data Conversion Framework: Encapsulates dynamic standardisation of rules, eliminates manual file processing and supports file conversion for all formats including unstructured data.


Contact our SMART Solutions team

Key resources