Better insights: Diagnose, predict, prevent, prescribe
Our analytical solutions are divided into two broad functional areas:
Segmentation, cross-sell/up-sell, campaign analysis, churn, loyalty management, after-sales service to channels, and customer touch point analytics:
- CustomerSMART: Better understand customer behavior and preferences, deliver more effective campaigns & promotions, cross sell/up sell and retain customers.
- ServiceSMART: A best-in-class enterprise analytics platform to plan maintenance activities, comply with service expectations and optimise service timelines.
Procurement, asset management, and human resource management:
- Capgemini Smart Asset Management: Optimise your key asset performance and asset-based services, improve availability and lower maintenance costs.
- HRSMART: Better manage your human capital, workforce efficiency and performance, with a range of department-specific insights.
- SpendSMART: Optimise your spending by providing a unified view with valuable insights across the procurement cycle, with built-in KPIs, dashboards and reports.
SMART Analytics Platform
A flexible and robust platform, providing a foundation for our SMART out-of-the-box solutions:
- SMART Platform: Cutting-edge technology generates insights from structured and unstructured data, helping your business users to diagnose issues, predict outcomes, prevent failures, and prescribe improvements.
- IV3 Big Data platform: A Hadoop-based technology platform providing out-of-the-box business value solutions to make big data implementation faster, cheaper and more impactful.
- Semi-structured Data Conversion Framework: Encapsulates dynamic standardisation of rules, eliminates manual file processing and supports file conversion for all formats including unstructured data.