Justin Gatenby

Justin Gatenby
Expert in Digital Customer Experience - Utilities

I lead Capgemini's Digital Customer Experience Centre of Excellence for Utilities. With a proven ability in driving measurable improvements in customer satisfaction, net promoter score, increased revenues, employee satisfaction and overall service improvement through digital transformation.

Contact me My experience

My experience

  • Digital Customer Experience Lead
    @ Capgemini Consulting
    In January 2017
  • Customer Service, Experience and Contact Centres, Advisory
    @ Accounting
    From June 2014 to January 2017
  • Operations Director
    @ Management Consulting
    From April 2008 to June 2014
  • Head of Quality Management
    @ Management Consulting
    From January 2007 to March 2008
  • Consultant
    @ Management Consulting
    From July 2001 to January 2007
  • Senior Client Account Manager
    @ Newpapers
    From July 1996 to July 2001

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