Changing the Game – Leveraging digital technology to improve customer loyalty and profitability

  • March 27, 2013
  • Live Webinar
Live Webinar

Wednesday 27 March at 2.00pm

Changing the Game – Leveraging digital technology to improve customer loyalty and profitability

New digital technologies like smart metering and smarthomes, together with the rise of mobile connectivity and social media, are playing a major role in transforming how utilities and customers interact. Utilities are going through major changes with deregulation, unbundling, competition and sustainability as key drivers. In order to face the challenging market and regulatory environment in combination with changing customer preferences and behaviour, utilities need to rethink their customer strategy, transform their business models, redesign and streamline their business processes and build a more flexible, agile and integrated application infrastructure.

Capgemini and Pegasystems invite you to Register for this 1 hour informative webinar to gain valuable knowledge on how you can improve customer value by delivering a relevant and seamless experience.
Learn about the new Capgemini and MIT research from their study entitled, “The Digital Advantage: How digital leaders outperform their peers in every industry.”

  • Discover how to start the digital transformation journey to become a leader in your market
  • Learn about technologies that are helping utilities companies successfully build stronger customer relationships to increase retention and drive more customer value across the lifecycle.

Hear from our expert panel of speakers:
 

Philippe David is a Senior Vice President, leader of the Global Sector Network Energy, Utilities & Chemicals for Capgemini Consulting, the global Strategy and Management consulting brand of the Capgemini Group

Michel Van Zutphen is a Vice President and leader Digital Utilities Transformation in Global Sector Utilities Capgemini
Rob Walker is Pega’s Vice President of Decisioning and Analytics

Agenda:

The Emergence of the Digital Utility: MIT Research - Philippe David

  • Discuss MIT Finding
  • Challenges, Trends and Opportunities in Utilities
  • How to start your Digital Transformation Journey

Reinventing the Digital Customer Experience To Drive Growth - Michel Van Zutphen

  • Changing customer behaviours and evolving relationships between utilities and consumers
  • The customer centric Digital Platform

Real Results from Companies who have Embarked on the Transformation Journey - Rob Walker

  • Pega’s customer centric approach to increase retention and upsell/cross-sell


Register for this webinar at the event website.