Capgemini at Dreamforce 2016

Dreamforce'16 was incredible! In their first sold out year, over 171,000 Customer Trailblasers, from 83 countries, registered to attend the event in San Francisco. Another 15 million joined online and for the first time, Salesforce hosted 125 viewing parties globally! As a Platinum Sponsor and Innovation Award Winner again this year, Capgemini demonstrated a wide range of domain, and transformational solution offerings for various industry sectors through our sessions.

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Featured Solutions

  • Capgemini at Dreamforce 2016

    Capgemini at Dreamforce 2016

    See all the highlights from Dreamforce 2016

  • All Channel Experience for Banking

    All Channel Experience for Banking

    ACE for Banking an omni-channel solution that unites all customer platforms and front-end customer engagement systems.

  • All Channel Experience for Insurance

    All Channel Experience for Insurance

    Integrating workflow, systems, & business processes across the insurance value chain, providing a uniformed experience.

  • Financial Advisor Desktop

    Financial Advisor Desktop

    Increase advisor productivity, retain advisors and gain competitive advantage to grow client wallet share.

  • Constituent Response Management System

    Constituent Response Management System

    Enabling government agencies to efficiently stand up contact centres to serve the public need for emergency responses.

  • CRM Modernisation

    CRM Modernisation

    A proven methodology to digitally transform customer facing processes while migrating from Siebel to Salesforce®.

  • Digital Connections Management for Utilities

    Digital Connections Management for Utilities

    Supports utilities migration to energy services providers, enhancing experience, response times & transforming business.

  • Odigo for Salesforce - Enhance Contact Center Agent Experience while Maximizing Customer Satisfaction

    Cloud contact center platform with a native connector with Salesforce including a Lightning ready SMS package.

  • Quote to Cash

    Quote to Cash

    Enables organisations to streamline order capture processes across multiple business units, geographies & systems.

  • Seamless Customer Engagement for Retail/Consumer Products

    Loyalty & engagement platform and services solution to grow your business & customer engagment.

  • Smart Services for Customer & Field Service Capabilities

    Higher quality value added services and response times with service customization in combination with smart products.

Client Story

  • Leveraging the Service Cloud to Integrate, Transform, and Consolidate

    Service Cloud enabled one of the world's largest fleet management companies to transform and standardize operations.

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  • Air France KLM makes customer the focus with a powerful sales solution

    Watch the video which features the Director for Sales Development, AirFrance KLM, on their journey to being the leading aviation group in Europe in terms of customer experience and service.

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