The key to greater brand loyalty is a seamless customer experience every time. Our Customer Relationship Management solution makes it happen through the power of Oracle technology.
Better customer experience for better brand loyalty
In today’s market, customers have higher expectations than ever before and points-based programs are often not enough to maintain loyalty. Streamlining the customer experience from initial contact to after-sales service improves brand loyalty.
A rewarding customer experience from search to service
Oracle Siebel CRM is an end-to-end solution that centralises your customer support and field service operations across departments and geographies. Our CRM offering includes:
Strategy: understand your current customer experience and how to differentiate from your competitors
Implementation of marketing, sales and service solutions: our Rightshore® Distributed Delivery Framework focuses on quickly converting your strategy into tangible business assets
Value-added upgrades: maximise your current investments in marketing, sales and services
Customer master integration: gain a single, accurate view of your customers across multiple channels
CRM application management services: switch your focus from managing to developing your business
- Total cost savings of 20-50%
- Better management of multi-channel requests
- Improved efficiency by resolving customer issues at first contact
- Consistent and accurate customer information across all business units and departments
- Greater brand loyalty by enhancing customer engagement across multiple channels and via multiple tools like social media
- Greater compliance resulting from streamlined procedure enforcement
- Optimal technical support via end-to-end service and maintenance
A proven team to enhance the customer experience
Our strong CRM practice is based on longstanding experience having delivered over 1,000 completed CRM projects and more than 350 Oracle Siebel implementations globally.
Most recently we implemented Oracle Siebel for Dubai Customs to help them:
Enforce better compliance
Streamline revenue generation
Improve overall operational efficiency