Innovate and Engage with Customers

Gone are the days of the single-channel shopping experience. Consumers want innovative products and a seamless experience across all channels. Optimising this experience starts with the technologies and processes that enable ongoing innovation. We can take you there.

An all-new, all-channel experience awaits your consumers

Thanks to technology, the consumer shopping experience is changing at an astounding rate. Consumers can now purchase in store, online, or via smartphones or social media, among other options.
 
As a result, retailers and consumer products companies need to deliver an all-channel consumer experience or risk getting left behind by the competition. To stay ahead of the game, we help you implement efficient, scalable processes that go beyond simple product innovation to create a revolutionary shopping experience for your consumers.

All-Channel Experience: Delivering Relevant Propositions to Your Customers at the Moments of Truth

Accelerate your innovation capabilities

We work with you to accelerate your capacity for innovation by:
  • Enhancing the technologies necessary to better gauge consumer patterns
  • Improving processes to respond to these evolutions
By bringing innovative products to market faster and more successfully, we can help you build greater customer intimacy and loyalty. Our solutions aimed at supporting this include:

Partnering to spark consumer experience innovation

We have worked closely with hundreds of consumer products and retail companies to support innovation and improve time to market. Our success stories include:
  • A leading consumer products company: we improved processes and technology to speed up product specifications, packaging configurations and distribution. The project achieved:
    • $6m in immediate cost reductions
    • A seven-fold reduction in cycle time for specific new products
    • 5:1 return on investment within the first 18 months
  • Boulanger, a multimedia and electronics retailer: we designed and integrated an innovative multi-functional iPhone app that set the industry standard in consumer shopping via smartphone
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