What's the secret to a successful all-channel experience? Effectively managing in-store and online customer engagement. ClientAssist helps you do just that, by seamlessly connecting your online and offline worlds.
Improve Customer Engagement In-Store and OnlineNew technologies are fundamentally altering customer behavior. Today's consumers are in the driver's seat, with greater expectations than ever before. To drive sales, companies must provide personal, relevant and consistent experiences across all channels.
For retailers, store interactions are prime opportunities to build customer relationships and provide engaging, relevant, inspiring interactions. By creating differentiated "moments of truth," or the critical points when shoppers make decisions, you can set the stage for enhanced sales and loyalty.
ClientAssist retail clienteling solutionPowered by Capgemini expertise and salesforce.com technology, our ClientAssist retail clienteling solution gives your store associates the ability to provide customers with more intimate service through:
- Powerful mobile applications
- Engaging social presence
- Integrated marketing campaigns
- Actionable customer insight
- 360-degree view: Recent customer interactions, purchases and preferences are available at your fingertips
- Empowerment: Mobile applications, integrated marketing and advanced analytics enable employees to offer personalised customer service
- Community: Customers become brand advocates by connecting to a broader community online
For customers, this translates to more relevant promotions, personalised recommendations and a seamless online experience.
Harness the Power of PartnershipClientAssist combines our retail, business strategy, process improvement and technology implementation experience with salesforce.com’s cutting-edge Force.com platform. As a Platinum Cloud Alliance partner of salesforce.com, we are among a group of innovators working with the latest cloud technologies to transform all aspects of your business.
To design a retail clienteling solution that guarantees an all-channel customer experience, take part in our two-day “Rapid Innovate” event during which we’ll jointly design and mobilise effective capabilities for your business.