City of Oslo Benefits From Unified Collaboration and Coordination Solution

| Client story

Capgemini delivers ICT for Norway’s capital city

The Situation

The City of Oslo delivers vital public services to the 600,000 inhabitants of the rapidly growing and increasingly diverse Norwegian capital. These services range from education to healthcare, social care, transport and urban planning. In 2009, the City of Oslo had a common and widespread groupware/e-mail solution for e-mailing, collaboration, coordination and contact information. Oslo had met challenges regarding the use of this business-critical solution, called Critical Path, which was implemented in 2002/2003. Among other issues, ensuring stability and good functionality for collaboration and coordination of daily business operations was particularly challenging. Government users no longer trusted Critical Path or used it to its full potential. Some of the business areas in Oslo had already chosen not to be a part of the existing solution and developed their own ones based on different versions of Microsoft Exchange. A new common tool for Oslo for e-mailing, collaboration and coordination, calendar and contact information was urgently needed.

The Solution

The City of Oslo selected Capgemini as its partner for the project to design, procure and implement the new solution to replace Critical Path. Over an 18-month period, the Capgemini team specified and procured a tool to extract data from Critical Path and migrate it to Microsoft Exchange 2007 and also migrate the few standalone Microsoft Exchange
businesses in accordance with existing framework agreements and the new ICT governance procedures. Capgemini delivered all the necessary project management, architecture, testing, education and communication services. As the user base of nearly 35,000 people worked in 54 different business areas and delivered critical services for Oslo’s population, the challenges involved were considerable.

The Result

Completed in March 2011, the project has delivered a solution that is stable, credible, and easier to use. It has met a positive response from the City Government’s staff as demonstrated by an external quality survey. The survey covered both the quality of the solution, and the business areas’ interaction with the project team, related to information, support, and training. The answer given for most of the questions was between 4 and 5, where 5 was the best rate.