Sr.Account Development Executive

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UK/ Europe

Who you’ll be working with

Reporting to BU Leadership /GSO

Business Process Outsourcing (BPO)
Recognised as a Top Tier player in the Business Process Outsourcing marketplace, Capgemini’s innovative methods and use of the latest technologies deliver real efficiencies and reliability for business processes. We are world leaderin large, complex BPO contracts that accommodate several enterprise-wide processes, delivered from our global network of Business Process Outsourcing Service Centres. Capgemini’s Rightshore™ delivery combines onshore, nearshore and farshore centres with access to process experts incorporating end-to-end process thinking in providing services in more than 35 European and Asian languages. Capgemini BPO’s client portfolio includes large clients such as Unilever, Zurich Financial Services, Coca Cola and International Paper.


The focus of your role

Manages a large account (which can be a AMSI account) and entails the group responsibility towards the client. Develops long-term intimacy with stakeholders across the client, works with engagement leadership to develop account strategy and executes that strategy to position and Capgemini BPO, build pipeline and  proposal and has overall accountability for account and BPO target revenues and  leveraging the power of the group. 

What you’ll do

  • Build business relationships across the client – in Finance, Supply Chain, Procurement and in the wider client environment
  • Influence the client’s decision making based on deep understanding of client culture and requirements. Strikes the right balance between safely managing existing contracted revenues and profit, and growing new business on the account through the timely involvement of Opportunity Development sales colleagues.
  • Generate propositions based on understanding of client issues and Capgemini ability to deliver solutions
  • Maximise opportunities across all BPO service lines, taking accountability for qualification and closure of all new and extension / renewal business.
  • Develop and execute account strategy and drive business with client to achieve, bookings, revenue growth, profitability.
  • Work with the BPO Account Engagement Exec and leadership to ensure good relationships with the client team are maintained and there is visibility and resolution of any issues. Together develop and expand the breadth and long term client relationship on behalf of Capgemini BPO, helping to identifying and implementing any development needs as required.

What you’ll bring

  • Networking skills to enable development of existing and new relationships with the client on behalf of CapgeminiBPO, operating at both at board level and operational level.
  • Insight into the client business and challenges and an ability to engage senior leadership across the account to understand their business needs
  • Ability to work with Capgemini BPO and Group colleagues to develop solutions and propositions to solve business problems and to demonstrate innovation 
  • Ability to build pipeline and convert opportunities
  • Accountability for conducting the negotiations for new, add-on and existing services to ensure commercial viability and realistic expectation setting with the client.
  • Develop and manage the overall account development plan forecast.

What we’ll offer you

Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you. 

Why we’re different

At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.

Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.

Find out more and apply

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