Principal Consultant – Customer Experience

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Location

London

About Us

Capgemini Consulting’s Customer Experience & Analytics practise is fundamental in driving forward the digital agenda for our clients and their customers. We are seeking to hire a proven Customer Experience leader to set a visionary direction, maximise the market opportunity, drive the development of the team and deliver for our clients to:

• Put the customer at the heart of everything they do, and become nimble enough to meet their evolving preferences/needs, and be part of their lives;
• Define & design where next for building customer advocacy and differentiating their propositions in the market place
• Foster a culture which can seize new opportunities in a rapidly transforming digital world by trying new things, testing-and-learning, not being afraid to fail (quickly) but critically being able to rapidly scale and integrate successes for true competitive advantage.

Key Responsibilities

We are looking for an expert with expertise across several sectors and deep expertise in one of the following - Utilities, Public, Retail, Consumer Product Retail Banking and Insurance. We are looking for someone who is passionate in supporting our clients to design, deliver and optimise Customer Experience throughout their organisation:

ROLE DESCRIPTION:
• High calibre individual with relevant work experience which must include some as a management consultant at big 5 or equivalent external management consulting experience
• Presence and gravitas to initiate, manage and maintain board / senior management relationships. To understand and scope out their challenges and potential solutions and to both sell & deliver top-tier consulting and technology enabled business transformation work
• Outstanding written and oral communication and interpersonal skills with the ability to communicate complex problems or solutions in a way in which they are quickly understood; including rapid storyboard production for team to ensure that a compelling story is told
• Working on their own or with other Principals/ VP, a Principal Consultant will be responsible for new business/sell on consulting opportunities in excess of £1.5m per annum
• Project experience must include large-scale transformation programmes – flexibility to work across consulting, technology and outsourcing (inc. BPO) projects
• Working collaboratively as part of a joint team (10+ mixed from across Capgemini and the client) to manage the design & delivery of projects to address complex business issues on time and budget including
• Provide intellectual leadership by generating key ideas and conceptual frameworks to help the team to solve problems and drive out insightful fact-based findings and recommendations – either on a client project, as part of a sales bid or thought leadership
• Play a leadership role in our business; help set the direction and help drive forward the business; role model our values & behaviours, and coach and develop junior members of the team). You will be part of the Customer Experience & Analytics leadership team, looking after 100+ consultants
• To be pioneering and innovative in everything you do from delivering reports, engaging with the client and working in teams.

Skills and Experience

• High calibre individual with relevant work experience which must include some as a management consultant at big 5 or equivalent external management consulting experience
• Presence and gravitas to initiate, manage and maintain board / senior management relationships. To understand and scope out their challenges and potential solutions and to both sell & deliver top-tier consulting and technology enabled business transformation work
• Outstanding written and oral communication and interpersonal skills with the ability to communicate complex problems or solutions in a way in which they are quickly understood; including rapid storyboard production for team to ensure that a compelling story is told
• Working on their own or with other Principals/ VP, a Principal Consultant will be responsible for new business/sell on consulting opportunities in excess of £1.5m per annum
• Project experience must include large-scale transformation programmes – flexibility to work across consulting, technology and outsourcing (inc. BPO) projects
• Working collaboratively as part of a joint team (10+ mixed from across Capgemini and the client) to manage the design & delivery of projects to address complex business issues on time and budget including
• Provide intellectual leadership by generating key ideas and conceptual frameworks to help the team to solve problems and drive out insightful fact-based findings and recommendations – either on a client project, as part of a sales bid or thought leadership
• Play a leadership role in our business; help set the direction and help drive forward the business; role model our values & behaviours, and coach and develop junior members of the team). You will be part of the Customer Experience & Analytics leadership team, looking after 100+ consultants
• To be pioneering and innovative in everything you do from delivering reports, engaging with the client and working in teams.

Additional Information

WHY JOIN US? What makes Capgemini Consulting unique?
You’ll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Consulting. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. In summary, we believe the following make this a great place to work:

• Show how single minds make for better teams: Work alongside fierce intellects who love to collaborate.
• Be comfortable outside your comfort zone: Self-stretchers thrive in our environment.
• Build momentum in your career: Make your role and your career what you want it to be.
• Stay true to who you are: Play to your strengths and bring your individuality.
• Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has real impact.
• Give your curiosity freedom and focus: A place where inquisitiveness and entrepreneurial thinking are encouraged.

Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes fixed salary, and in addition for Senior Consultant and above, you will receive variable compensation dependent on company and personal performance. We also offer
flexible benefits options for you to choose to suit your own personal circumstances.

In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.

Capgemini Consulting is the global strategy and transformation consulting organisation of the Capgemini Group, specialising in advising and supporting enterprises in significant transformation, from innovative strategy to execution and with an unstinting focus on results. With the new digital economy creating significant disruptions and opportunities, our global team of over 3,600 talented individuals work with leading companies and governments to master Digital Transformation, drawing on our understanding of the digital economy and our leadership in business transformation and organisational change.

Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients.  We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.

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