Engagement Manager

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Telford - Flexibility Required

Who you’ll be working with

The ‘Data and Analytics tower’ has developed out of Capgemini’s HMRC account organisation that has focussed on innovative development of data and analytics solutions for this large, complex client. It has an established track record of successful delivery of large, complex, data analytics solutions, embracing new technologies from the big-data and analytics arena.

You’ll work with:
- Senior client stakeholders,
- Senior internal stakeholders,
- Capgemini delivery and support teams,
- Third party vendors.

The focus of your role

You are responsible for leading either a large project or a definable segment of a very large and complex project. Clients may be external or internal. You are responsible for the translation of the client's complex business requirements into formal agreements. For these, you establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results. This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client's solution. You are responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery.

Certification: Manages engagements with complexity on EM level 1 or higher. Is, if possible, certified on this level.

What you’ll do

• Project Management of various enhancement change requests and project deliveries within the Data and Analytics tower.
• Schedule management: develop and maintain schedules in chosen toolsets (e.g. Clarity/OWB/MSProject/Jira)
• Financial management: Accountable for the project cost base, manage project costs and forecasts and present project costs and variances with required explanations at the monthly financial reviews
• Risk management: identify project and cross-project risks and dependencies. Manage dependencies and enact risk mitigations with escalations as necessary
• Change management: Manage change on the project ensuring that change is appropriately configuration managed. Collate cost estimates for both customer and project initiated change requests and manage the production of accurate responses in a timely manner. Facilitate the production and distribution of any necessary technical notes and arrange estimating workshops as necessary
• Customer management: Identify and maintain professional relationships with key project stakeholders. Ensure regular formal checkpoints take place with the customer and that the client is kept appraised of progress on a regular basis. Take the role of a single point of contact for the customer and attend to any ad-hoc queries. Develop trusting and professional relationships at all levels of the client organization. Seek new opportunities to improve the client business and generate revenue. Agree and monitor the engagement using the Capgemini customer satisfaction (OTACE) process
• Resource management: Work with resource managers to fully resource project and accurately forecast and record staffing demand and costs. Agree assignments and provide reviews in a timely manner. Ensure that HR policies are adhered to and that team members are released when no longer required by the project. Actively mentor and coach others within the project team
• Proposal management: Good level of commercial awareness, develop and present business cases, feasibility and design proposals. Proficient at managing the cost estimating process for proposals and change requests. Develop solid recommendations and solutions and assess requirements and the value delivered to the client
• Communication management: Produce the project governance plan and define the project responsibilities matrix and organization structure. Chair regular project checkpoints and ad-hoc meetings. Report project progress to line management, client, stakeholders and the account leadership team. Where necessary, provide clear and concise escalations to specific parties
• Implementation management: Manage and direct the execution and implementation of the engagement. Ensure that the project completes is professionally handed over to operational organization. Raise the necessary requests for change implementation (RFC's) and present the project/delivery at the Change Approval Board. Agree client acceptance criteria and trial plans and ensure that the project meets the required targets. Complete the project close-down and ensure that the project evaluation review meeting is held in a timely manner and that any actions arising are completed

What you’ll bring

Professional Competencies
• Prioritises and organises own work and for others to deliver to agreed deadlines
• Considers ‘the bigger picture’ when making decisions
• Adapts information/style to the audience and explains difficult issues clearly
• Anticipates potential objections and prepare case accordingly; influences others
People Leadership:
• Is considered by team members as being firm, decisive and fair
• Is perceptive & sensitive to the needs of colleagues and offers help appropriately
Client Acquisition & Development:
• Proactively acts to understand client needs and offer assistance even when not asked
• Works as part of a team to negotiate new deals, extensions and ad-hoc service aspects
• Builds productive relationships externally
• Anticipate clients’ needs, investigates the underlying causes and identifies short and long term solutions
• Closes new deals, extensions and ad-hoc service aspects
• Focuses on developing long term partnerships with clients
Service & Delivery:
• Sets and manages realistic and deliverable expectations with clients
• Accurately forecasts and manages costs and profitability for own project or service
• Understands the needs of the client and balances them with those of Capgemini to lead to win-win situations
Innovation and Capability Growth
• Exhibits strong commercial management skills
• Involved in the creation of own area business plan
• Able to sell innovations to Capgemini managers and clients
Technology Awareness & leveraging:
• Keeps abreast of technology changes and their impacts in own sphere
• Develops and reuses practical solutions within own technology area
Business Leadership:
• Ensures understanding and commitment from managers
• Is aware of risk
• Interprets business strategy for deployment within own area, setting clear aims and objectives with clarity of delivery accountability

Role Specific Competencies

• Works as part of a team or leads a team to negotiate new deals, extensions and ad-hoc service aspects.
• Ensures that the Capgemini negotiating team works and behaves in front of the client as a single entity with a common purpose.
• Understands the needs of the client and balances them with those of Capgemini to lead to win-win situations.
• Anticipates the negotiation tact of the client and deploys appropriate tactics.
• Settles small and large/complex problems and in doing so, strengthens the relationship with the client.
• Recognizes when alternative perspectives are required, and facilitates appropriate meetings.
• Is aware of the legal and service implications in the drafting and reviewing of contracts, schedules and service level agreements.

Vendor Management:
• Builds a relationship with our suppliers and service providers that will strengthen both businesses.
• Negotiates a competitive contract.
• Works on agreements that will mutually benefit both companies.

Transition Management:
• Develops/proposes solutions that meet or exceed client needs and expectations and align with the Group’s strategy.
• Ensures forecast costs are fully understood at project start, and that transition budgets are agreed with account team.
• Provides effective guidance for contract/SLA generation, to ensure client agreements made with clients protect Capgemini's interests.
• Uses processes and procedures to address Risk Management, Change Management, Schedule Management, Quality Management, and other areas, as well as financial controls and resource controls governing the Transition.

Change Management:
• Defines changes.
• Investigates the impact of the changes.
• Plans the changes and ensure conditions are set up for change to occur.
• Communicates clearly about the changes.
• Documents the changes clearly.

Risk Management:
• Identifies implementation risks.
• Records and tracks implementation risks.
• Identifies the correct actionee for implementation risks.

Quality Management
• Ensures compliance by Capgemini / third parties to meet contractually agreed deliverables, to right levels of quality.
• Ensures presence of client satisfaction survey, related processes and reporting.
• Monitors management of issues / risks and escalates appropriately.
• Supports / participates in auditing activities and identifies / and initiates improvement projects.

Continuous (Service) Improvement
• Seeks out more efficient methods of working.
• Raises ideas with a willingness to be challenged.
• Focuses on how to fix problems while avoiding repeats.
• Understands and evaluates costs incurred in making changes.

Project Financials, KPI & Reporting
• Masters project finance, margins and KPIs of contract until payment is received.
• Initiates proactive measures to improve the margin
• Reports on time, concise, clearly and effectively, both internally and to the customer, in accordance with the Group Policy.

What we’ll offer you

Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you.

Why we’re different

At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often-ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.

Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.

Find out more and apply

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