A complete, integrated platform
EMC Documentum xCelerated Composition Platform is a dynamic applications platform that combines content management, business process management, client communications, file management, analysis, reporting and compliance in a single environment.
Capgemini helps you reduce operational costs, improve decision-making and speed up data processing with EMC xCP by:
- Automating routine tasks and structured processes to avoid information overload
- Expediting unstructured case processing
- Creating a collaborative environment linking people to processes and information
Key benefits of this solution include:
- Flexibility through web-based computer and mobile access
- Efficiency in executing activities through checklists with integrated delegation and planning tools
- Real-time performance data for improved transparency
- Enhanced security through role-based access authorisation
Case management framework: delivering integrated case management IT solutions
Capgemini offers a results-driven case management plan based on proven templates and components that minimise risk, and are readily adaptable to evolving business needs. We combine integrated IT solutions with a dynamic customised plan to manage even the most complex cases quickly and effectively.
The process can be readily adapted on a case-by-case basis. Real-time performance data provides employees with an integrated view of all vital case information. We focus on developing support structures that break silos and create integrated service teams within the organisation.
Improving efficiency through xCP
Together, Capgemini and EMC have completed successful xCP implementations all over the world. Recently, we improved service quality and lowered costs for the French health insurer CNAMTS by upgrading the management of unstructured healthcare claims data. This process involved transferring over 1,250,000 million documents to an electronic database.