Your customer service function is your front line – and getting it right can open up an incredible shop window for your business. Knowledgeable contact centre agents delivering a top class service to your customers ensures loyalty, enhances your reputation and, importantly, saves costs. But get it wrong and you risk losing your customers, control and revenue.
Many businesses recognise the need to maintain a single, standard contact center that is seamlessly integrated to its CRM – but few businesses are able to undertake this in a controlled and cost-effective manner.
Capgemini’s Odigo is a comprehensive, one-stop shop, providing a Cloud contact center solution and carrier, telephony and integration services that deliver outstanding business value.