No one is in any doubt that the world is changing fast. Businesses are finding it challenging to stay competitive in an environment where the customer has more power and demands more choice than ever before. This change is being driven by an exponential growth in digital technologies; when an organisation begins a journey to transform the way they target, engage and interact with their customers via digital channels, they need to accept that it will fundamentally change how they do business. It affects everything – from the operating model to the delivery infrastructure, employee engagement and skills development, through to the final customer interaction.
Our DCX offering is based on three key pillars which consolidates our considerable business applications and consulting expertise and experience in digital:
- Develop: Our proven digital transformation methodologies, like the All Chanel Experience (ACE), place the customer at the heart of the business and provide a clear framework for alignment across the organisation.
- Build: Our ability to build digital operating models and platforms that make use of our own IP as well as the best solutions on the market from our ecosystem of digital asset management, mobile platform, and big data and analytics partners.
- Manage: Management of digital delivery services and aggregation, bringing together cloud services delivery, mobility, and data, including governance risk and compliance, cloud and mobile testing, and agile infrastructure.
Is Digital Customer Experience at the heart of your business?