Next-generation customer relationship management & social transformation

To deliver personalised customer interactions, drive loyalty and increase sales, banks need to understand customer needs and behaviour – both today and in the future. Banks should be able to exploit all customer data internally and externally, create customer-driven marketing, and tailor products and services based upon customer preferences and knowledge.


Capgemini can help banks develop effective solutions for:

Our services leverage our delivery capabilities and expertise for CRM integrated suites, search-based engines and application, analytics-powered marketing and real-time decision engines, social media touch points and listening, and big data analytics.

World-class partnerships

Capgemini has partnered with leading vendors to provide solutions for CRM and social transformation including IBM, Salesforce, Microsoft and Pegasystems.

Strong banking expertise

  • Over 20 years of advisory and technology experience with banks, delivering more than 1,000 projects in the banking space
  • Currently serving 8 of the top 15 banks* and 6 of the top 10 consumer finance companies*
  • Named Top 25 Enterprise Technology Vendor by American Banker’s Financial Insights since 2005.

*Ranked by revenue; Forbes ‘The Global 2000’ for 2013

Contact us

To find out more about our offering, contact our banking CRM experts at

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